Shipping Policy
Delivery times
Our delivery times are split into two phases:
Processing
Order preparation:
24-48 business hours
Shipping
Delivery to your address:
7-10 business days
| Destination | Processing | Shipping |
|---|---|---|
| United States | 24-48 business hours | 7-10 business days |
| Canada | 24-48 business hours | 4-7 business days |
| Australia | 24-48 business hours | 4-7 business days |
| New Zealand | 24-48 business hours | 4-7 business days |
Important: Delivery times are estimates and may vary depending on carrier availability, local holidays, or exceptional circumstances. Business days do not include Saturdays, Sundays, or national holidays.
*Outlying territories may be subject to additional customs procedures that can affect delivery times. You won't pay any taxes or duties on delivery: the price you pay is final.
Order processing
- Once your order is confirmed, we start preparing it within 24-48 business hours.
- Orders are processed Monday through Friday. Orders placed on weekends or holidays are processed the next business day.
- During peak periods (sales, Black Friday, holidays), preparation may take up to 3-5 business days. This happens before dispatch: it does not change the delivery estimate shown above.
- You'll receive a confirmation email once your order has been processed and shipped, including the tracking number.
Order tracking
Stay informed about your shipment status every step of the way:
Order confirmation
You'll receive an email immediately after completing your purchase.
Order in progress
We're preparing your order (24-48 business hours).
Order shipped
You'll receive your tracking number and a link to follow your shipment in real time.
Out for delivery
Your order is on its way to your address.
Delivered
Enjoy your order!
Delivery address
- Make sure your shipping address is complete and accurate: street, number, apartment, ZIP code, and city.
- Provide a valid contact phone number. The carrier may need to reach you.
- If no one is available at the time of delivery, the carrier will leave a notice and either attempt a second delivery or leave the package at the nearest pickup point.
- Important: We are not responsible for delays or returns caused by incorrect or incomplete addresses provided by the customer.
- We do not deliver to PO boxes. Shipments go only to physical addresses where someone can receive the package.
Modify your order
Need to change something on your order?
Address change: If you need to update the shipping address, contact us as soon as possible. We can only make changes if the order has not yet shipped.
Cancellation: You can cancel your order within the first 24 hours after purchase, as long as it has not yet shipped.
Once the order has shipped, we cannot change the address or cancel it. In that case, you'll need to wait for delivery and follow our returns policy if needed.
Shipping issues
If you run into any issues with your order, we're here to help:
Delayed order
If your order exceeds the estimated delivery time, contact us with your order number and we'll check the status with the carrier.
Damaged package
If your order arrives with visible damage, don't hesitate to refuse the package or accept it with reservations and contact us immediately.
Lost package
In the rare event your package is lost, we'll open an investigation with the carrier and send you a replacement.
Returned order
If the package is returned due to an incorrect address or failed delivery, we'll reach out to resolve it. Additional reshipping fees may apply.
Contact us
Email: [email protected]
Frequently asked questions
Why does my bank show a different amount than my order?
The price you see at checkout is exactly what we charge, with no added fees on our side. If your bank shows a slightly higher amount, it is usually their foreign transaction fee, since our online store is based outside your country. That amount is applied and kept by your bank, not by us. If it happens, ask them for the breakdown of the transaction and they will be able to confirm it.
Why does order processing take so long?
Each product is carefully checked and prepared to make sure it arrives in perfect condition. We work with trusted international suppliers to bring you the best products at the best price, which requires a more complex logistics process.
Can I expedite shipping on my order?
We don't currently offer express shipping options. The times shown are estimates and we do everything we can to meet them.
Can I change the shipping address after placing my order?
Yes, but only if the order has not yet shipped. Contact us as soon as possible by email or phone.
What should I do if the tracking isn't updating?
Once the order ships, tracking usually takes between one and four days to show the first movements. That is normal and does not mean it is stuck. If after a week it still hasn't updated, contact us and we'll check on the status.
Which carrier do you use?
We work with leading domestic and international carriers (USPS, UPS, FedEx, DHL, among others) based on availability and destination to ensure safe and efficient delivery.
Do I have to pay customs or import fees?
No. The price you pay is final and your order arrives at the address you provide with no extra charges on delivery.
Do you deliver on holidays?
Deliveries are typically made on business days, Monday through Friday, excluding holidays. Occasionally, depending on the carrier, deliveries may take place on other days.
What happens if I'm not home when my order arrives?
The carrier will leave a delivery notice and either attempt a second delivery or drop the package off at the nearest pickup point. You'll receive a notification with the instructions.
Thank you for trusting us
We know waiting for your order can feel exciting. We work every day to improve our delivery times and give you the best experience possible. If you have any questions, our team is here to help.